We try to be as reasonable as possible when it comes to offering refunds and being flexible with our bookings, but we have to balance this with the need to make our teaching viable and sustainable. Refunding people who request late cancellations or who cannot attend at last minute would make things quite difficult, so we hope that the terms and conditions outlined below are reasonable.
We may cancel up to 10 days before the course if there is low uptake. The minimum numbers are listed in the course description. In the event that we cancel, we will refund you in full within 10 working days of announcing the cancellation. Alternatively, we can transfer you onto another course. We will advise of cancellations using the email address used by you when making the booking. We will also attempt to contact you using the other details that you provide.
If you cancel 14 days or more before the start of the course, we will refund you in full.
- We will refund the money within 10 working days of receiving your written notification.
- Repayment will be in GBP and we take no responsibility for fluctuations in exchange rates.
- All cancellations must be made in writing.
If you cancel within 14 days of the start of the course, we will not give you a refund.
- You are welcome to transfer your booking to another person.
- We will happily give you a 40% discount if you then wish to book onto another course. If you cancel within 3 days of the start of a course, we will not offer you this discount.
- All cancellations must be made in writing.
Any repayments due to cancellation will be in GBP and we take no responsibility for fluctuations in exchange rates or international banking fees.
Course fees, payable at the moment of booking, are paid in GBP through our website using Stripe. For more information about Stripe, click here.
If you are unable to attend, you are not entitled to a refund, extra tuition, or a different course. If you are absent due to illness, we will offer extra tuition but at a cost.
We shall not be responsible for any failure to perform or postponement of our obligations due to an Event Outside Our Control. If an Event Outside Our Control takes place which affects our obligations, then:
- we will contact you as soon as reasonably possible to notify you
- our obligations will be suspended and our time for performance extended for the duration of the Event Outside Our Control
- we will reschedule as soon as possible when the Event is over.
We are not responsible for any loss or damage that is not foreseeable.
As a customer, you guarantee that: you will take notice of our health and safety advice, and that you will behave appropriately; you will bring the equipment that we list as 'essential'.
The information about yourself that you provide to us will not be shared with other individuals or organisations. We will only use this information to provide services, take payment, and inform you of other services.
We may cancel up to 10 days before the course if there is low uptake. The minimum numbers are listed in the course description. In the event that we cancel, we will refund you in full within 10 working days of announcing the cancellation. Alternatively, we can transfer you onto another course. We will advise of cancellations using the email address used by you when making the booking. We will also attempt to contact you using the other details that you provide.
If you cancel 14 days or more before the start of the course, we will refund you in full.
- We will refund the money within 10 working days of receiving your written notification.
- Repayment will be in GBP and we take no responsibility for fluctuations in exchange rates.
- All cancellations must be made in writing.
If you cancel within 14 days of the start of the course, we will not give you a refund.
- You are welcome to transfer your booking to another person.
- We will happily give you a 40% discount if you then wish to book onto another course. If you cancel within 3 days of the start of a course, we will not offer you this discount.
- All cancellations must be made in writing.
Any repayments due to cancellation will be in GBP and we take no responsibility for fluctuations in exchange rates or international banking fees.
Course fees, payable at the moment of booking, are paid in GBP through our website using Stripe. For more information about Stripe, click here.
If you are unable to attend, you are not entitled to a refund, extra tuition, or a different course. If you are absent due to illness, we will offer extra tuition but at a cost.
We shall not be responsible for any failure to perform or postponement of our obligations due to an Event Outside Our Control. If an Event Outside Our Control takes place which affects our obligations, then:
- we will contact you as soon as reasonably possible to notify you
- our obligations will be suspended and our time for performance extended for the duration of the Event Outside Our Control
- we will reschedule as soon as possible when the Event is over.
We are not responsible for any loss or damage that is not foreseeable.
As a customer, you guarantee that: you will take notice of our health and safety advice, and that you will behave appropriately; you will bring the equipment that we list as 'essential'.
The information about yourself that you provide to us will not be shared with other individuals or organisations. We will only use this information to provide services, take payment, and inform you of other services.